UK I.T. SUPPORT AND MANAGED I.T. SERVICES
UK I.T. SUPPORT AND MANAGED I.T. SERVICES
SUPPORTING YOUR
BUSINESS SOFTWARE
SOFTWARE SUPPORT
SUPPORTING BUSINESS COMPUTER SOFTWARE
Affordable Computer Support And Installation
The BIAS IT computer support and hardware installation team look after every size and type of business. As one of the UK’s leading Managed Service Providers the BIAS IT support team have built their reputation supporting companies with affordable and highly reliable IT support and systems. The service includes software license management, installation, account login support and everything IT.
SUPPORTING PRODUCTIVITY SOFTWARE
The BIAS IT software support service oversees productivity tools like Microsoft 365 and Google Workspace by managing licenses, installations, updates, troubleshooting and account access. The BIAS IT software support team ensure seamless email services, cloud storage, and collaboration through apps like Word, Excel, Google Docs, etc.
Furthermore, the BIAS IT software support team handle user management, permissions, and license renewals, ensuring teams can work efficiently and securely. Perhaps even more importantly, the BIAS IT support subscription plans also offer data backup, recovery solutions, and security measures like encryption and multi-factor authentication.
SUPPORTING SOFTWARE USED BY PROFESSIONALS
The BIAS IT software support team handles software installations, permissions, updates, license renewals and software related hardware performance planning to ensure a wide array of highly skilled businesses operate smoothly.
Applications like AutoCAD & Revit (Architecture, Engineering, Construction), QuickBooks & Sage (Accounting), Epic Systems (Healthcare), SAP (Enterprise Resource Planning), Adobe Creative Cloud (Media and Design), MATLAB & SolidWorks (Science, Engineering, Mathematics, Manufacturing), & Avid Pro Tools (Audio Production) are just a few software applications that are supported. If you are looking for an IT company to support your software needs call: 0345 548 8853.
SUPPORTING CYBERSECURITY SOFTWARE
BIAS IT supports cybersecurity software by managing antivirus/anti-malware solutions to detect and remove threats, ensuring up-to-date protection. The BIAS IT software support team handle firewall management, configuring and monitoring firewalls to block unauthorised access.
Furthermore, the BIAS IT support team also implement data encryption tools like BitLocker, securing sensitive data at rest and in transit. For broader security, they use SIEM tools to monitor, analyse, and respond to security events across the network in real-time, identifying potential threats before they escalate. For more information about software support call: 0345 548 8853.
SUPPORTING BACKUP AND DISASTER RECOVERY SOFTWARE
Veeam, Acronis, Datto, Carbonite & Synology are just a few software solution providers for performing data backups. The BIAS IT software support team will manage and configure the software required to ensure your business’s data is both frequently and securely backed-up. In addition, the BIAS IT support service also manages and configures your business’s Cloud backup solutions including backing up to our own datacentre should this be required.
Perhaps most impressively, the BIAS IT support team also configures virtualisation software for servers and desktops. This means that in the event that your business suffers a cyberattack or some form a physical disaster the BIAS IT support team will have you running again in no time.
REMOTE MONITORING AND MANAGEMENT (RMM) TOOLS
The BIAS IT software support team use Remote Monitoring and Management (RMM) software tools to proactively manage and maintain their clients' IT systems. RMM tools allow software support engineers to monitor networks, devices, and applications in real time, identifying potential issues before they cause disruptions.
Installing RMM software onto your business’s IT hardware will also allow IT software support engineers to perform remote troubleshooting, deploy software updates, manage patches, and ensure security compliance. This reduces downtime, increase efficiency, and provide rapid support, while minimising the need for on-site visits.
SUPPORTING DATABASE MANAGEMENT SYSTEMS
In their capacity as a Managed Service Provider (MSP) the BIAS IT software support team looks after their clients' Database Management Systems (DBMS) by offering comprehensive support, including installation, configuration, and optimisation.
In summary, the BIAS IT software support service ensure databases are secure, regularly backed up, and maintained with updates and patches. A subscription to a BIAS IT support package can also provide 24/7 monitoring to detect and resolve issues, ensuring high availability and performance. Furthermore, BIAS IT software planning consultants are available to manage database scaling, storage optimisation, disaster recovery and penetration testing.
SUPPORTING ENTERPRISE RESOURCE PLANNING (ERP) SOFTWARE
Managing a clients' Enterprise Resource Planning (ERP) software is no small feat, however, by offering end-to-end support, from installation to ongoing maintenance the BIAS IT software support team can help make the process seam effortless. In fact, the BIAS IT support team are able to manage user access and permissions to these systems. BIAS IT software support engineers ensure your ERP systems runs smoothly by handling software updates, patches, and security. Additionally, the BIAS IT consultancy service can customise the IT hardware running your ERP to help ensure it meets specific business needs. This extraordinary level of proactive management helps optimise system performance, ensuring your ERP aligns with your operational goals. To learn more call: 0345 548 8853.
SUPPORTING WEBSITE HOSTING SOFTWARE
If your business is subscribed to the BIAS IT Corporate Support Membership you will benefit from website hosting in our private Data Centre should you wish. In this event, the BIAS IT software support team will manage your website hosting software by handling the setup, configuration, and maintenance of the hosting environment. This includes ensuring web servers are secure, optimised, and regularly updated with patches.
The BIAS IT support team can provide a Plesk control for you or your web designers to manage your websites. As part of this software support you also benefit from manage backups, disaster recovery, and scaling for traffic spikes, thusly ensuring reliable & hassle-free website hosting.
SUPPORTING BESPOKE SOFTWARE
If your company uses software that has been uniquely developed just for your particular business, then you might be surprised to learn that the BIAS IT software support team can help to support and if you have access to the source code, even modify it.
The BIAS IT software support team includes software developers who are experienced in a wide range of computer languages and database technologies. Being able to provide software developers to support and even develop your unique application really differentiates the BIAS IT software support service from most other Managed Service Providers. To learn more about this software support service please call: 0345 548 8853 or email: IT-Company@biasit.com.
FAQ’s
Frequently Asked Questions About IT Infrastructure Services?
Can the BIAS IT software support team develop (code) bespoke software?
Some companies need bespoke software to meet their unique business requirements that off-the-shelf solutions can't address.
Bespoke software is tailored to specific workflows, offering greater flexibility, scalability, and efficiency. It can integrate seamlessly with existing systems, support specialised processes, and provide a competitive edge by offering features designed exclusively for the business.
The BIAS IT software support service includes a specialised team of software developers who are capable of providing custom software solutions. This service allows clients to adapt their software as their needs evolve, ensuring long-term alignment with their goals and operations.
Can BIAS IT provide training on software products?
In terms of proving software training for particular applications (e.g. MS Excel, Adobe Photoshop, CAD, etc.) the BIAS IT software support team are happy to organise external training companies to come in and train your employees.
The BIAS IT software support team don’t offer training directly, however if you are a BIAS IT support member (i.e. you have a Executive Plus or Corporate monthly subscription with BIAS IT Ltd.) we will be provided with MS365 support and video training.
As an IT company BIAS IT Ltd. is dedicated to helping its subscribers and clients with every aspect of their IT needs. However, if you are having problems with 3rd party software that we have not installed or configured the responsibility of this software working falls within the agreement you have with the provider.
How much does an MSP charge for software support?
If a client has ordered the installation of a server room for example, or even just some new laptops the software configuration costs for these devices will be included in the IT consultants’ proposal. It is very unusual for an MSP to specify a single price for just setting up your email & MS365 account on a new computer. With that said, software support and computer installation companies can charge as much as £150 per hour.
The BIAS IT software support team doesn’t have a singular universal hourly rate, this is in part due to two factors: 1. BIAS IT offers computer & software support subscriptions that provide IT support membership for as little as £23 per month. 2. The BIAS IT software support team believe in offering true value for money. Charging a fixed price, no-matter how easy the work is, just isn’t justifiable. BIAS IT clients are looked after, not exploited.
What does software support mean?
Software companies (e.g. Microsoft, Adobe, Salesforce, etc.) usually provide their own product support. This tends to typically include technical support, regular updates, bug fixes, and security patches. They also offer a measure of customer support for handling user inquiries, account issues, and general assistance. Some software companies go as far to provide training, offering user guides and online tutorials.
The BIAS IT software support service is not acting as a representative for a Software company. Simply put, acting as your MSP the BIAS IT support team manage the integration of the software into the hardware needed to run it. For example, the BIAS IT support team will be in charge of purchasing & renewing licenses, setting access permissions for account users, manage the updates, perform the installation if needed, and lastly ensure your IT hardware (computer systems) are compatible and fully optimised to run the software.
OUTSOURCED IT SUPPORT
Our Core I.T. Managed Services Include:
- IT Support & Management Solutions for Office & Remote Working
- Backups & Data Recovery Services
- Digital Virus & Hacker Prevention (Server Guardian & Xcitium)
- Software Planning, Implementation, Support & Training
- IT Hardware Infrastructure Planning, Installation & Maintenance
- Eco-Friendly Refurbishment & IT Disposal
- Emergency 24/7 Technical Support & Call Outs
- 100% British Based Support Centre
- ISP & Data Center Provider
Fully Outsourced IT Services
Empower Existing IT Teams
Responsive Service-Desk
Sustainable & Eco-Friendly IT
100% UK I.T. Support
Monitoring & Notifications
IT Governance
IT Service Management (ITSM)
3rd Party Application Support
Emergency IT Support (On & Off Site)
OUR NEWSLETTER
Freebies, Promotions, Events, News & Latest Business Tech
We Provide IT Support For Businesses & Organisations Throughout The UK, Including:
HEAD OFFICE
BIAS IT SUPPORT UK
Heyford Grange
Watling St.
Northampton
NORTHAMPTONSHIRE
NN7 4SB
T: 01604 344005
BEDFORD OFFICE
BIAS IT SUPPORT BEDFORDSHIRE
Vanquish House
Wolseley Rd
Kempston
Bedford
BEDFORDSHIRE
MK42 7EF
MILTON KEYNES OFFICE
BIAS IT SUPPORT MK
Marlborough Gate
Milton Keynes
BUCKINGHAMSHIRE
MK9 3XS
NORTHAMPTON OFFICE
BIAS IT SUPPORT
Unit 22
Ross Rd
Northampton
NN5 5AX
