UK I.T. SUPPORT AND MANAGED I.T. SERVICES
UK I.T. SUPPORT AND MANAGED I.T. SERVICES
WHATEVER YOUR BUSINESS
WE’VE GOT I.T. COVERED
MANAGED SERVICE PROVIDER
THE UK’S ULTIMATE I.T. SUPPORT & HARDWARE SERVICE
FULLY MANAGED I.T. SERVICES
Need someone to help with your business’s IT? Looking for an affordable IT company you can rely on? Try BIAS IT Managed Services. We look after everything from office computer support to WIFI, network management, data backups, cybersecurity, hardware installations & much more.
If you are looking for high quality, affordable and reliable support for your business’s IT systems look no further than the BIAS IT support team.
The BIAS IT support team are highly experienced, fully trained and certified in everything relating to business information technology. If you need IT support you can call or email for remote IT help or you can have an IT engineer come to your office to manually fix any physical problems.
OUTSOURCED I.T. SUPPORT & MANAGED SERVICES
Outsourcing IT support and managed services is considerably cheaper than employing a full-time IT department. In fact, most companies rarely need a team of IT engineers to look after their IT infrastructure.
Choosing to outsource your IT support to an external ‘Managed Service Provider’ (IT company) will save you money on wages but it will also help to remove massive ‘one-off’ costs resulting from calling in IT consultants.
The BIAS IT support packages can offer everything from; full-time IT engineers to work from your location to ‘managed service’ subscription membership that provides a comfortably affordable level of remote IT support and monitoring.
DATA BACKUPS AND BUSINESS CONTINUITY SERVICES
In this modern world it is of paramount importance that critical business data, files, systems and even emails are continually backed up and stored in safe locations.
Well planned data backups help to protect a business in the event of floods, fires, natural disasters, cyber-attack (e.g.: ransom attempts), system failures and just about anything else the world throws at a business.
Should the worst ever happen, the BIAS IT data backup and disaster recovery subscription plan will ensure a business is up and running again in hours. BIAS IT support includes continuous off-site data backups in both the Microsoft OneDrive & the BIAS IT Cloud.
INTERNET SECURITY & CYBER SECURITY SERVICES
Hackers are constantly adapting and every year thousands of companies are being attacked and held to ransom. Some businesses have paid millions to these cyber criminals. The National Cyber Security Centre (NCSC) has published guidance to help reduce ransomware attacks but without proper IT support the risks are still high.
The BIAS IT support membership packages put the implementation and management of cyber security at the forefront of managed IT services.
In addition to developing their own cyber security software (Server Guardian) the BIAS IT support packages also include the implementation of advanced ‘Xcitium’ virus & ransomware protection solutions.
IT Hardware Infrastructure Planning, Installation & Maintenance
A correctly planned, reliable and well-maintained IT infrastructure is vital to ensure any business’s optimal performance. Members of the BIAS IT support subscription packages’ enjoy leading edge IT hardware consultancy, which includes everything a modern business needs. The BIAS IT hardware support service will also manage the acquisition and installation of servers, switches, routers, network cabinets & cables, desktop computers, mobile computers (e.g.: laptops, tablets & smartphones), scanning & printing equipment.
The BIAS IT hardware support team are certified, well trained and highly experienced, working with all the main leading brands (e.g.: Synology, HPE, DELL, etc.).
Eco-Friendly Refurbishment & IT Disposal
The BIAS IT support team recognise that clients are looking to improve their green credentials and reduce their carbon footprint. To help businesses make their IT infrastructure more sustainable it is possible to extend the lifetime and speed up aging computers by having them refurbished. Refurbishing IT equipment (which is vastly cheaper than buying new hardware) reduces a business’s environmental impact because new computer equipment requires materials mining, refining and manufacturing.
The BIAS IT renewability solution is ISO 14001 certified; the BIAS cloud is powered with renewable energy and members’ old, unwanted computers are all disposed of using R2v3 certified recycling methods.
Software Planning, Implementation, Support & Training
Members enjoying a BIAS IT support subscription receive help with planning, installing, patching, updating & license management both for conventional software and SaaS solutions. Furthermore, the BIAS IT software service (included with IT support membership) covers everything from account creation, access support (passwords management), email configuration, technical support and even rudimentary training for some software packages (e.g. Microsoft 365).
This phenomenal level of software support ensures that ‘managed IT service’ members are benefiting from the most relevant software and ensuring updates have installed correctly.
Call: 0345 548 8853
EMERGENCY 24/7 TECHNICAL SUPPORT & CALLOUTS
In an emergency the last thing you want to be doing is searching for an IT firm to help resolve your crisis. Most IT businesses charge by the hour and unless they have an extensive knowledge of your IT systems it can take ages to find and then fix the problem.
As a standard service the BIAS IT support package includes remote emergency help that can be delivered in minutes.
Additionally, the BIAS IT support membership also offers a 'Crisis Management Subscription Package'. This extra level of cover includes 24/7 emergency remote support and even on-site IT engineers if the need arises without it costing the earth.
100% BRITISH BASED
IT SUPPORT CENTRE
IT support and managed IT service providers might all claim to offer MSP solutions for offices and remote workers, but it doesn’t mean that they are all equal.
It can’t be stated enough just how much importance the BIAS IT managed service solution places on employing local, trustworthy, honest IT support engineers. Our members will always be greeted with clearly spoken, coherent, concise and “to-the-point” technical support. Our IT support centres are all based in Britain.
Choosing to buy ‘British’ really helps to boost your local economy and really doesn’t cost the earth, despite what you might have heard.
INTERNET SERVICES & DATA CENTER PROVIDER
Most outsourced IT management service providers use co-location Data Centres, which merely rent server space from a third party. BIAS, on the other hand actually own a Data Centre and is not subject to any rental agreements.
As a fully registered ISP with the Internet IP governance body RIPE-NCC (Réseaux IP Européens Network Coordination Centre) BIAS IT can truly offer every I.T. requirement an IT support member may have.
This even means that in addition to hosting an IT support members’ ‘off-site’ data backup solution, the BIAS IT managed service can also securely host and maintain a business’s website and Internet content.
FAQ’s
Frequently Asked Questions About Managed Services & IT Support
What is a managed service provider?
A Managed Service Provider (MSP) is a business that organisations outsource their IT support requirements to. Most Managed Service Providers usually remotely manage IT services for more than one organisation. An MSP can be responsible for computer hardware, network management, application support, infrastructure maintenance, and Internet security.
BIAS IT is a Managed Service Provider (MSP) and often assumes full responsibility for supporting the IT requirements of businesses, schools, governmental departments and municipalities. The BIAS managed IT service includes proactively determining the necessary technologies and solutions to meet the needs of their clients.
BIAS IT Ltd. is a strategic information technology partner, often providing both Microsoft Windows based software solutions and HP, DELL, CISCO & Synology computer hardware.
Is outsourcing I.T. a good or bad idea?
Employing a full-time IT department or even an IT engineer is extremely costly, they need holidays, sick days, have working hours and constantly require training. Even experienced staff will need to call in expensive IT consultants from time to time.
When you outsource your IT to an MSP you are sharing the cost of an IT department by sharing IT support with other companies. By far the biggest advantage in using an MSP is the fact that you have no employment liabilities, 24/7 support and a wider pool of IT skills. Therefore, outsourcing I.T. support to a managed service provider is usually a very good idea.
Having an IT company maintain & support a business’s computers, networks, Internet connectivity, storage systems, backups and software is utterly essential for the smooth day-to-day running of any business.
How much does it cost to outsource IT?
Outsourcing I.T. support has always been cheaper than employing a full-time I.T. department. In fact, outsourcing managed IT services usually costs less than employing just one single IT engineer.
Usually, IT companies charge a subscription fee that is based on varying levels of IT support. Structuring IT support costs into ‘managed service’ definitions can help a business to focus on what they really want from an MSP.
Outsourced IT rates can range from £75 per user per month to £250. Many managed service providers will set the base cost of IT support at just £25 but will then add additional services (e.g. backing up data) which pushes the price up further. Subscribing to a MSP on a monthly basis reduces the cost of IT support massively!
What is remote IT support?
Remote IT support refers to an I.T. helpdesk operator who is experienced and qualified to help with any IT issues an organisation may have that can be fixed without physically going into their work premises.
Usually, an IT engineer working on an MSP helpdesk will remotely access a computer or network hardware to fix it or manage any software or account issues (e.g. login, updates, crashes, Internet access, etc.).
It is amazing how much technical support can be performed remotely, for example an IT engineer can; fix cloud service issues, provide IT infrastructure support, manage data backups, deal with Internet security breaches and viruses (e.g.: cybersecurity), install software and even perform disaster recovery for business continuity.
OUTSOURCED IT SUPPORT
Our Core I.T. Managed Services Include:
- IT Support & Management Solutions for Office & Remote Working
- Backups & Data Recovery Services
- Digital Virus & Hacker Prevention (Server Guardian & Xcitium)
- Software Planning, Implementation, Support & Training
- IT Hardware Infrastructure Planning, Installation & Maintenance
- Eco-Friendly Refurbishment & IT Disposal
- Emergency 24/7 Technical Support & Call Outs
- 100% British Based Support Centre
- ISP & Data Center Provider
Fully Outsourced IT Services
Empower Existing IT Teams
Responsive Service-Desk
Sustainable & Eco-Friendly IT
100% UK I.T. Support
Monitoring & Notifications
IT Governance
IT Service Management (ITSM)
3rd Party Application Support
Emergency IT Support (On & Off Site)
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Freebies, Promotions, Events, News & Latest Business Tech
We Provide IT Support For Businesses & Organisations Throughout The UK, Including:
HEAD OFFICE
BIAS IT SUPPORT UK
Heyford Grange
Watling St.
Northampton
NORTHAMPTONSHIRE
NN7 4SB
T: 01604 344005
BEDFORD OFFICE
BIAS IT SUPPORT BEDFORDSHIRE
Vanquish House
Wolseley Rd
Kempston
Bedford
BEDFORDSHIRE
MK42 7EF
MILTON KEYNES OFFICE
BIAS IT SUPPORT MK
Marlborough Gate
Milton Keynes
BUCKINGHAMSHIRE
MK9 3XS
NORTHAMPTON OFFICE
BIAS IT SUPPORT
Unit 22
Ross Rd
Northampton
NN5 5AX
